A Healthcare CRM for the Industry's Unique Needs!
Optimize engagement, interactions and experiences with your members to improve overall health outcomes, reduce healthcare costs and increase member participation
Fully HIPAA compliant platform to meet healthcare's rigorous standards
Integrated patient education content libraries for education and engagement
Support for engaging the member's support circle, in addition to the member
Tools to collect input from members on health status, activity completion etc.
Secure, private and compliant delivery modes for insecure channels such as text, email, push etc.
Plug-ins to directly add app/portal members into the CRM
Personalized
You have members at various stages of their healthcare journey – some might have been just diagnosed with a certain condition, others have had the condition for certain amount of time etc. You need to be able to deliver experiences that are personalized for a given member’s stage within his/her healthcare journey!
Engage disparate groups of members within your population by delivering delivering experiences that are tailored, specific and relevant to that specific member!
Timely
Experiences are more relevant, meaningful and useful to the member when they are timely in nature. Some change happened in the member’s health life and you’re able to piggyback off that event to deliver an experience that’s timely for the member.
Leverage trigger based delivery mechanisms to deliver timely experiences for each member of your population!
Automated
You don’t have the time to serve each member, one by one! Yet, you want to be able to serve personalized and timely experiences to every member of your program.
Automation uses the member’s health data to choose the best content, send time, and delivery channel for each member, so you can deliver entirely personalized and timely experiences to each member of your population, at scale!
360° Member View
A 360 degree view of the member is a single, end-to-end and holistic picture of the member’s health and overall experiences. It is a strategic approach that enables you to offer the best member experience across all channels, by allowing for a unified view of all of the member’s interactions, across various channels and from different data sources.
