Comprehensive Diabetes Management: Tools and Strategies for Better Health
Discover HealthFeed's personalized diabetes management tools, from meal planning to CGM integration, for better health.
Support Behavioral Health with Empathy and Action
HealthFeed helps payers and providers close behavioral health gaps with personalized, multi-channel engagement, from initial screenings to long-term therapy adherence. Our platform reduces no-shows, improves follow-up rates, and streamlines care coordination across providers and support teams.
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The Problem
The Challenge in Behavioral Health Management
Closing care gaps isn’t just about clinical interventions. Members face everyday barriers that prevent them from accessing care and following treatment plans:
High No-Show Rates
Missed appointments delay progress and waste resources.
Low Adherence
Members struggle to maintain therapy and medication schedules.
Fragmented Communication
Care teams lack a unified way to reach and support members.
Stigma & Accessibility Barriers
Members may avoid seeking help or lack access to services.
Outcome Tracking Gaps
Limited visibility into engagement and adherence metrics.
The Problem
The Challenge in SDOH Management
Closing care gaps isn’t just about clinical interventions. Members face everyday barriers that prevent them from accessing care and following treatment plans:
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High No-Show Rates
Missed appointments delay progress and waste resources.
Low Adherence
Members struggle to maintain therapy and medication schedules.
Fragmented Communication
Care teams lack a unified way to reach and support members.
Outcome Tracking Gaps
Limited visibility into engagement and adherence metrics.
The Solution
HealthFeed’s Behavioral Health Capabilities
HealthFeed gives care teams a centralized, intelligent platform to track, manage, and engage members across their entire health journey.
Automated Appointment Management
Sends reminders, confirmations, and rescheduling prompts via SMS, email, IVR, and chat.
Automates follow-ups after missed appointments to re-engage members quickly.
Tracks attendance patterns to identify high-risk no-show members for proactive outreach.
38%
reduction in no-show rates when using automated reminders delivered via SMS, email, IVR, or chat.
6%
Reduction in no show rates using automated reminders compared to no reminders.
Personalized Education & Support
26%
increase in program participation rates when using culturally tailored educational materials.
22%
improved therapy adherence rates when providing self-help resources in a preferred language
Delivers targeted content to reduce stigma and encourage participation in behavioral health programs.
Adapts materials to members’ cultural background, preferred language, and literacy level.
Provides on-demand self-help resources, including videos, articles, and coping tools.
Care Coordination Tools
Connects behavioral health providers, case managers, and support teams in one platform.
Enables secure sharing of treatment updates, session notes, and progress milestones.
Facilitates real-time communication between care team members to prevent service gaps.
12%
higher appointment adherence when using technology-enabled care coordination
24%
improved depression symptom remission rates when using coordinated care models
Adherence & Progress Tracking
85%
average therapy attendance rates using self-monitoring and adherence tracking tools
21%
reduction in relapse rates using early disengagement flagging with real-time tracking
Monitors therapy session attendance, medication adherence, and goal completion rates.
Flags early signs of disengagement for timely intervention by care coordinators.
Aggregates data into dashboards for compliance reporting and program optimization.
User Journey: Supporting Ongoing Therapy
Jenny’s Story
Key Benefits for Payers and Care Teams
Before you build more custom integrations or deploy disconnected point solutions, consider the HealthFeed advantage:
- Reduced No-ShowsAutomated reminders and re-engagement workflows keep members on track.
- Better Engagement
Multi-channel, culturally sensitive outreach increases participation. - Improved Care Coordination
One connected platform for all behavioral health stakeholders. - Measurable Outcomes
Dashboards track adherence, engagement, and clinical improvement.
Frequently Asked Questions
How does HealthFeed integrate with our existing systems?
HealthFeed offers pre-built connectors for major EMRs, EHRs, CRMs, utilization management, and care management platforms (e.g., Cerner, Epic, ZeOmega). We also offer custom integrations and APIs, tailor built for your specific requirements and workflows.
How do you ensure data security and regulatory compliance?
We’re fully HIPAA‑compliant and built for CMS interoperability readiness. Additionally we adhere to GDPR, CPRA , and TX- RAMP guidelines. All data is encrypted in transit and at rest, with role‑based access controls, audit logging, and SOC‑2–certified infrastructure—so you can trust member and patient information stays private and secure.
Can we customize engagement journeys to our brand and workflows?
Absolutely. HealthFeed’s white‑label member app and provider portal allow you to tailor UI/UX, messaging tone, and channel mix. Our AI‑driven personalization engine can be tuned with your clinical rules, reward programs, and specialty‑specific pathways so every outreach aligns with your brand and care protocols.
What ROI and outcomes can we expect—and how quickly?
Most clients see measurable improvements within a few weeks: higher care‑gap closures, point boosts in CAHPS/HOS, and reduced avoidable utilization. Our real‑time analytics dashboards let you track metrics like outreach open rates, appointment adherence, and cost savings—so you can prove value from day one.
What does implementation and ongoing support look like?
A typical rollout takes 6–8 weeks, including system integration, journey design workshops, and training. You’ll have a dedicated Customer Success Manager plus 24/7 support resources, regular strategy reviews, and access to our best‑practice playbooks to optimize engagement and continuously improve outcomes.
