Deliver Personalized
Care at Scale

HealthFeed empowers care teams to engage members with precision. By unifying clinical data, automating care plans, and personalizing outreach, we help health plans close gaps, reduce costs, and improve outcomes—without adding complexity.

The Problem

The Challenge in Modern Care Management

Managing care today goes beyond clinical data—it’s about engaging the whole person. Yet most health plans and care teams struggle with:

Fragmented Data

Disparate systems create blind spots in member care.

Ineffective High-Risk Engagement

Outreach often fails to reach or resonate with the members who need it most.

Care Gaps

Addressing HEDIS, behavioral health, and SDOH gaps requires coordinated workflows.

One-Size-Fits-All Outreach

Generic communication limits outcomes and erodes trust.  
The Problem

The Challenge in SDOH Management

Closing care gaps isn’t just about clinical interventions. Members face everyday barriers that prevent them from accessing care and following treatment plans:

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Fragmented Data

Disparate systems create blind spots in member care.

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Ineffective High-Risk Engagement

Outreach often fails to reach or resonate with the members who need it most.

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Care Gaps

Addressing HEDIS, behavioral health, and SDOH gaps requires coordinated workflows.

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One-Size-Fits-All Outreach

Generic communication limits outcomes and erodes trust.

The Solution

HealthFeed’s Unified Care Management Platform

HealthFeed gives care teams a centralized, intelligent platform to track, manage, and engage members—especially high-risk populations—across their entire health journey.

Integrated Member View

Unify structured and unstructured data from care management systems to create a real-time Member 360 view, including:

  • Medical history, allergies, conditions, medications

  • Risk scores and recent health events

  • Upcoming appointments and recent activity

  • Assigned care plans and open gaps

40%

Reduction in hospital readmission rates when using analytics and workflows

$3.1 Billion

Size of global healthcare data integration market by 2030

Personalized Omnichannel Outreach

38%

lower no-show rate among patients receiving text reminders vs. no reminders

11x

more likely for high risk patients to miss their appointments without a second text reminder

Leverage AI to deliver tailored content and nudges through members’ preferred channels:

  • Text messages with care reminders or education

  • Email follow-ups on pending tasks

  • IVR calls for check-ins or follow-through

Automation That Scales Impact

Streamline interventions across use cases—from post-discharge follow-ups to chronic care plans—with:

  • Prebuilt care plan templates

  • Task tracking with progress dashboards

  • Automatic nudges and reminders based on inactivity or risk triggers

43.5%

decrease in medication administration errors after implementing BCMA technology

$95 Billion

Size of global healthcare automation market by 2034

Predictive Analytics for Early Intervention

94%

accuracy in early disease detection by AI algorithms, surpassing radiologists

28%

reduction in revenue leakage by adopters of predictive analytics for health systems

Spot risks before they escalate and act faster with AI-driven insights.

  • Flags outliers and care gaps using machine learning

  • Surfaces risk-based alerts for timely intervention

  • Recommends next-best actions for care teams

Actionable Content Library

Deliver the right content to the right member—at the right time.

  • Assigns curated articles, videos, and behavior-change journeys

  • Supports education across chronic, behavioral, and lifestyle needs

  • Enables uploads of custom, plan-specific resources

95%

utilization of patient-portal educational resources in trials where usage was voluntary

1.67x

more likely for patient-portal users to attend scheduled appointments

User Journey:
How HealthFeed Supports Real Engagement

Sally’s Story

Behind the scenes, HealthFeed tracks her engagement, progress, and open gaps—allowing her care team to adjust goals, assign new content, and keep her supported every step of the way.

Key Benefits for Payers and Care Teams

Before you build more custom integrations or deploy disconnected point solutions, consider the HealthFeed advantage:

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  • Close HEDIS and preventive care gaps with ease
  • Engage high-risk members with personalized, bite-sized content
  • Reduce administrative burden with end-to-end care plan automation
  • Improve Star Ratings through proactive care management.
  • Strengthen trust with timely, humanized outreach.

See It in Action

HealthFeed transforms population health from reactive to predictive, from generic to personalized.

Ready to activate smarter care across your population?

Frequently Asked Questions

How does HealthFeed integrate with our existing systems?

HealthFeed offers pre-built connectors for major EMRs, EHRs, CRMs, utilization management, and care management platforms (e.g., Cerner, Epic, ZeOmega). We also offer custom integrations and APIs, tailor built for your specific requirements and workflows.

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How do you ensure data security and regulatory compliance?

We’re fully HIPAA‑compliant and built for CMS interoperability readiness. Additionally we adhere to GDPR, CPRA , and TX- RAMP guidelines. All data is encrypted in transit and at rest, with role‑based access controls, audit logging, and SOC‑2–certified infrastructure—so you can trust member and patient information stays private and secure.

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Can we customize engagement journeys to our brand and workflows?

Absolutely. HealthFeed’s white‑label member app and provider portal allow you to tailor UI/UX, messaging tone, and channel mix. Our AI‑driven personalization engine can be tuned with your clinical rules, reward programs, and specialty‑specific pathways so every outreach aligns with your brand and care protocols.

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What ROI and outcomes can we expect—and how quickly?

Most clients see measurable improvements within a few weeks: higher care‑gap closures, point boosts in CAHPS/HOS, and reduced avoidable utilization. Our real‑time analytics dashboards let you track metrics like outreach open rates, appointment adherence, and cost savings—so you can prove value from day one.

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What does implementation and ongoing support look like?

A typical rollout takes 6–8 weeks, including system integration, journey design workshops, and training. You’ll have a dedicated Customer Success Manager plus 24/7 support resources, regular strategy reviews, and access to our best‑practice playbooks to optimize engagement and continuously improve outcomes.

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